Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

2. What to Expect When You Reach Out for Support

When you contact Marathon Youth Ministry for support, you can expect a timely, personal response focused on helping you move forward with clarity and confidence.

Reaching out for support often happens when something already feels unclear or stressful. At Marathon Youth Ministry, our goal is to make that moment easier—not more complicated.

Support is handled by real people who understand ministry life and the demands you’re balancing.

Our Response Timeline

When you email questions@marathonyouthministry.com, you can expect:

  • A response within 24 hours on business days

  • Clear, direct communication about next steps

  • Follow-up if your request requires additional action

If your question involves billing, account access, or secure updates, we’ll provide a unique, secure link or specific instructions rather than asking for sensitive information by email.

How We Handle Different Types of Requests

Technical or Access Issues
We’ll help you regain access to M2GO or Ministry Coach as quickly as possible, often the same day.

Billing or Account Changes
We’ll verify your request and send a secure link to update information safely.

Membership or Program Questions
If you’re unsure which tier, cohort, or coaching option fits your situation, we’ll help you think through next steps without pressure.

General Guidance
If you’re not sure what resource to use or how to proceed, we’ll point you toward tools that match your context.

What We Won’t Do

To protect your security and privacy:

  • We will never ask for full credit card details by email.

  • We will not share your information with third parties.

  • We won’t send you automated replies without follow-up.

Our Support Philosophy

Support at Marathon Youth Ministry is about more than solving problems. It’s about accompaniment.

We aim to:

  • Reduce friction

  • Respect your time

  • Offer clear guidance

  • Help you feel confident using M2GO and related resources

When Support Might Take Longer

Some requests—especially those involving coaching schedules or diocesan partnerships—may require coordination across teams. If that’s the case, we’ll let you know what to expect and when you’ll hear back.