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4. When to Use Ministry Coach vs. When to Contact Support

Ministry Coach and the MYM support team serve different purposes. Knowing when to use each will help you get the fastest and most helpful support.

Marathon Youth Ministry provides two primary ways to get help: Ministry Coach and direct support from our team. Both are valuable, but they are designed for different kinds of needs.

This guide will help you decide which option is best based on what you’re facing.

Use Ministry Coach When You Are:

Ministry Coach is your first stop for planning, discernment, and resource navigation.

Use Ministry Coach when you need help with:

  • Deciding which M2GO training kit or video fits your situation

  • Planning a volunteer meeting, retreat, or formation session

  • Adapting resources for a specific age group or parish context

  • Brainstorming discussion questions or activities

  • Clarifying next steps when something feels overwhelming

Ministry Coach works best when you describe what you’re struggling with in your own words. You don’t need to know what to ask for—just name the challenge.

Contact Support When You Need:

Email support is best for account-related or logistical issues that require human follow-up.

Contact questions@marathonyouthministry.com when you need help with:

  • Billing or payment updates

  • Membership changes, upgrades, or cancellations

  • Login or access problems that troubleshooting hasn’t resolved

  • Questions about coaching schedules or cohort registration

  • Anything involving secure account information

Our team will respond within 24 hours on business days and guide you through the next steps.

How the Two Work Together

Many leaders use both Ministry Coach and support together.

A common flow looks like this:

  1. Start with Ministry Coach to clarify the challenge and explore resources.

  2. Reach out to support if you need help with access, logistics, or next steps beyond the platform.

This layered approach keeps support personal while allowing you to move quickly when planning or preparing.

If You’re Unsure Which to Use

If you’re not sure where to start, begin with Ministry Coach. If your question turns out to be logistical or account-related, Ministry Coach will often direct you to contact support.

Either way, you’re not choosing the “wrong” option.

Our Goal

Both Ministry Coach and our support team exist to reduce friction, save time, and help you move forward with confidence. You’re not expected to figure everything out on your own.