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7. Troubleshooting Login and Access Issues

If you’re having trouble logging into your M2GO account or accessing Ministry Coach, this guide walks you through simple steps to restore access quickly.

Most login and access issues with M2GO are caused by an incorrect password, expired membership, or browser-related settings. Follow the steps below to troubleshoot common issues before contacting support.

Step 1: Verify Your Login Information

  • Make sure you’re logging in at marathonyouthministry.com/ministry2go.

  • Confirm that you’re using the same email address you used to subscribe to M2GO.

  • If you’ve forgotten your password, click “Forgot Password” on the login page and follow the instructions to reset it.

If you don’t receive the password reset email within 10 minutes, check your Spam, Promotions, or Updates folders.

Step 2: Confirm Your Membership Status

If your payment method has expired or your renewal failed, your account may be temporarily paused.

  • Check your email for any messages about payment or renewal errors.

  • Contact questions@marathonyouthministry.com to verify your account status.
    Our team can reactivate your account once your payment details are updated.

Step 3: Check Your Browser Settings

Sometimes browser settings prevent the M2GO dashboard or Ministry Coach from loading properly.
Try the following:

  • Clear your browser’s cache and cookies.

  • Ensure your browser is up to date (Chrome, Safari, or Edge work best).

  • Disable any browser extensions that block cookies or scripts.

  • If possible, log in using an incognito or private window.

If the issue resolves in incognito mode, it’s likely caused by a browser extension or saved cache data.

Step 4: Device and Connection Issues

If you’re logging in from a mobile device or public Wi-Fi, connection issues may occur.

  • Switch to a secure network and try again.

  • For the best experience, use M2GO on a desktop or laptop browser.

  • Avoid using old bookmarks that may link to outdated pages.

Step 5: Contact Support

If you’ve tried the steps above and still can’t access M2GO or Ministry Coach, contact our support team for help.

Email questions@marathonyouthministry.com with the subject line “Access Issue” and include:

  • Your name

  • The email address associated with your account

  • A brief description of the problem

  • Any error messages or screenshots that appear

A member of our team will respond within 24 hours to help you regain access.

Helpful Tip

Most login issues are resolved within a few hours once we verify your account information. To prevent future access problems, make sure your payment information is current and save your login credentials in a secure password manager.